Cancellation policy / General terms and conditions of business and payment (GTC)
"Over 18" / "Adults only!"
Please pay attention to these terms and conditions!
We do not charge any cancellation fees for cancellations up to 14 days before the start of the trip! If a reservation is canceled at a later date, we will of course try to re-rent the rooms or the entire apartment. If we do not succeed in this, we will charge 80% of the confirmed accommodation price. If canceled on the day of arrival, 100% of the confirmed final accommodation price will be charged. The confirmed arrival and departure days are binding for the guest and landlord, but together they only count as “one day” of the rental agreement. Even in the event of an early departure and a “no show” by the guest, 100% of the confirmed accommodation price will be charged. Cancellations will only be effective in written form. In order to cover your cost risk, we can recommend that you take out hotel cancellation insurance with a reputable contractual partner of the Dehoga business association. Simply contact ELVIA travel protection insurance from Allianz Global Assistance directly.
Check-in daily only between 2:30 p.m. and 6:30 p.m., check-out by 11 a.m. at the latest. For the departure day "Friday", check-out is only possible until 10:00 a.m. Our guests give us a binding arrival time in good time before their arrival, which remains freely selectable during the aforementioned period. Confirmed reservations are guaranteed until 6:30 p.m. on the day of arrival and will only be held beyond this point if a corresponding mutual agreement is made between guest and host. Simply informing the guest about a late or late arrival or in the event of the agreed time for handing over the apartment/room being significantly exceeded does not result in a claim for the host to fulfill an accommodation contract.
The tenant's usual duty of care and the generally accepted legal principles regarding rental and tenancy agreements for the temporary use of living space in accordance with Sections 535 to 549 of the German Civil Code (BGB) and the following apply. The rental prices for our large, comfortable holiday apartment include the provision of towels and laundry, as well as the costs of the final cleaning. When agreeing on a rental agreement, we assume that our guests will leave all rooms, especially the kitchen and bathroom, in an acceptable, clean condition. Used kitchen utensils and dishes are cleaned by the guest and returned to the places where they were removed. If the rooms are grossly or negligently soiled, we expressly reserve the right to charge the guest costs for final cleaning in the amount of € 70 (flat rate, including VAT) and any maintenance, repairs and garbage removal as well as the costs of a possible loss of use Rooms must be invoiced separately and separately. Damage to the respective rental property and the existing furnishings, whether caused by improper handling, negligence or atypical use, as well as inadequate ventilation and smoking in rooms and spaces where it is not permitted, will generally be reported to the landlord by the person responsible when the rental items are returned. Our single room does not have a private bathroom. Rental agreements for this room alone do not give the guest any rights to share the use of other sanitary rooms in the building.
Please pay the costs for accommodation and meals in cash on the spot against an invoice/receipt when you take over the respective rental property and understand that, as a small business, we only accept and enable EC card payments and these only for catering services and only for a fee can. If you would like a cashless payment method, you can transfer the amounts due in advance after receiving an invoice and meeting the payment deadline. Alternatively, use the free online payment option via Paypal. The proportionate sales tax (VAT) is shown in all invoices.
Unfortunately, we cannot grant options for reservations or their extension or postponement without prior, clear and written confirmation.
If you wish to use the existing Internet access, all guests undertake not to use it to commit copyright infringements, in particular not to participate in file-sharing services.
Note on online dispute resolution in accordance with Article 14 Para. 1 ODR-VO: You can reach the European Commission's online dispute resolution platform by clicking on the following link: http://ec.europa.eu/consumers/odr/
Please note that due to its 19th century structure, our house is unfortunately not barrier-free and not suitable for wheelchair users! During the conceptual planning and orientation of the accommodation facility, neither the traffic routes, the outdoor area, nor the furnishings and equipment of the bedrooms, the restaurant and the common areas could be optimized for safe and secure use and inhabitation by small children, especially those of crawling age. That's why our offer is only available to guests aged 18 and over. Since January 1, 2012, our house has been operating as a “U 18” / “Adults only!” company. We would like to point out the aforementioned restrictions publicly and unequivocally at this point.
We ask our guests not to bring four-legged companions with them, as we cannot provide species-appropriate accommodation.
If the stay at Moltkestrasse 89 is bindingly agreed (in writing or by telephone), both contracting parties accept these regulations without reservation. Every booking creates a legally valid accommodation contract.
The general place of jurisdiction is the city of Hildesheim (Hannover region).